Shipping
What shipping options do you have?
We ship across the UK and the rest of Europe from our fulfilment centres in the UK and the Netherlands. We provide live shipping times during checkout, allowing you to see the most accurate delivery estimates based on your order and location. The est
Returns and refunds
Orbitkey accepts returns within 30 days of the purchase date. If you change your mind about your purchase, we’re here to help. To be eligible for a return, the item must be:. For pre-ordered or back-ordered items, the 30-day return window begins from
How much does shipping cost?
With our fulfilment centres in the UK and the Netherlands, free shipping is available in selected regions, depending on the specified order value threshold for each region. France, Germany, the Netherlands, Belgium, Denmark, Austria, Ireland and Luxe
I haven't received my order. How do I check the status?
Once your order has been shipped out, you'll receive an email with your tracking details (including a link) from your local shipping company. From there, you'll be able to track your shipment's whereabouts. If your shipment is in transit (departure t
When are your shipping days?
Our fulfillment centres in the UK and Netherlands typically dispatch within 1-2 business days.
Do you ship to a PO BOX address?
Yes, we do. We will need your PO BOX and normal address to process your order. Please note that shipping to a PO BOX address in the following region could take up to 4 weeks: