Shipping
What shipping options do you have?
We'll always try to ship your order from the nearest available location. Orders placed on orbitkey.eu are generally fulfilled from our local fulfilment centres in the UK and the Netherlands. Shipping time. UK deliveries typically take 2–5 business da
Returns and refunds
We accept returns within 30 days of the purchase date. If you change your mind about your purchase, we're here to help. To be eligible for a return, your item must be:. For pre-ordered or back-ordered items, the 30-day return window begins from the d
How much does shipping cost?
With our fulfilment centres in the UK and the Netherlands, free shipping is available in selected regions, depending on the specified order value threshold for each region. France, Germany, the Netherlands, Belgium, Denmark, Austria, Ireland and Luxe
I haven't received my order. How do I check the status?
Once your order has been shipped out, you'll receive an email with your tracking details (including a link) from your local shipping company. From there, you'll be able to track your shipment's whereabouts. If your shipment is in transit (departure t
When are your shipping days?
We'll always try to ship your order from the nearest available location. Our fulfillment centres in the UK and Netherlands typically dispatch within 1-2 business days. Occasionally, your order may be dispatched from a different fulfilment centre if i
Do you ship to a PO BOX address?
Yes, we do. We will need your PO BOX and normal address to process your order. Please note that shipping to a PO BOX address in the following region could take up to 4 weeks: